Apple threatened to take “urgent measures” in relation to developers of iOS-applications that will not stop recording what is happening on the smartphone screen or notify users of this. If these requirements are not met, the program may be forcibly removed from the App Store.
This week, TechCrunch published an investigation according to which many travel applications and online stores (Expedia, Air Canada, Singapore Airlines, Hotels.com, Hollister, and others) secretly record all user actions, including taking screenshots of passwords and bank details kart. It turned out that major brands are collaborating with Glassbox, an analytical agency that provides Session Replay services.
The script built into the program records any user activity – what he entered and where he clicked. Knowing what customers did, developers can use this data to analyze and improve the service. In this case, not a single application in which the Glassbox tool was used did not notify the user of tracking.
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These dishonest practices are contrary to the rules of the App Store. “We have notified developers who have violated strict confidentiality conditions and rules, and are ready to take urgent measures in case of need,” Apple said.
Glassbox representatives called TechCrunch material “misleading,” emphasizing that neither the company nor its customers “are interested in ‘spying’ on consumers.” At the same time, Glassbox agreed that their customers should be warned about using analytical tools.
“We firmly believe that our customers must have clear rules, and consumers should be aware that their data is being recorded, just like call centers inform users that their calls are being recorded,” the company said.